Consultations are by appointment only between 08:30 – 17:30, Monday to Friday. You are free to see any doctor in the practice. Patients with urgent appointments will either be seen at a same day appointment or assessed by the duty doctor, initially by phone.
There are two methods for making an appointment:
- Telephoning the surgery on telephone number 0131 561 1900. You are free to consult with any doctor in the practice. Please make a separate appointment for each person wishing to see the doctor. If you are unable to keep an appointment please contact the receptionist to cancel it as soon as possible. Most appointments are for 10 minutes. You can also make telephone appointments to speak to a doctor for 5 minutes, bookable in advance. The doctor will call at the booked time and can deal with issues that do not require face to face consultation or examination.
- Online Appointments - Patient Access - book non-urgent appointments with our GPs using a secure 24-hour online system called Patient Access. After initial registration, this system allows patients to book, cancel or check appointments on the web, whatever the time of day and be sent immediate confirmation of the booking.
Online Service (Patient Access) - Getting Started
It will be necessary initially for you to register to use the secure internet appointment booking facility. Ask the receptionist for a registration form (one registration form for each adult and child, 6 years and over, in the household) which provides the information you need to register to use the internet facility.
Once the registration process is complete, you can log on to Patient Access using your login details and password, and be able to view appointments you have already made, cancel them if necessary, and book an appointment with your doctor after checking the times available.
This system is fully encrypted ensuring access to a remote highly secure site managed by EMIS, not at the practice, so there is no possibility of unauthorised access to clinical data.
This is a training practice and each year we have a fully qualified doctor attached to us to gain experience in general practice. Most of the partners also teach medical students and occasionally you may be asked whether you are willing to see your doctor in the presence of a student.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.